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Dental Financial Coordinator

$20-28 /hour based on experience | Full-Time

We're a fast-growing, independently owned dental practice that has been proudly serving our community since 2020.

We didn't buy success, we built it from scratch with intention, integrity, and a whole lot of heart. Our team is small, tight-knit, and committed to doing things the right way for our patients and for each other.

If you're Humble, Hungry, and People-Smart, keep reading. This could be the right fit for you.

What You'll Do:
As our Dental Financial & Treatment Coordinator, you'll play an important role in helping patients understand their treatment, navigate their insurance, and feel confident moving forward with the care they need.

Present treatment plans clearly and confidently while helping patients understand their recommended care, options, and next steps.
Discuss treatment costs and financial options in a way that is clear and comfortable.
Verify dental insurance benefits and accurately interpret PPO plans, Medicaid, benefit breakdowns, and coordination of benefits.
Prepare accurate treatment estimates and communicate expected insurance and patient portions.
Manage Accounts Receivable (AR), including outstanding patient balances, insurance balances, aging accounts, and claim follow-up.
Monitor AR regularly and take appropriate action to resolve unpaid or aging accounts.
Review patient accounts and ledgers, identify discrepancies, and maintain accurate financial information.
Collect co-pays, deductibles, balances, and treatment payments.
Discuss and coordinate financial arrangements and payment options with patients.
Coordinate treatment appointments and help keep the schedule productive and organized.
Handle check-in and check-out and provide a warm, welcoming experience for every patient.
Answer phones, respond to patient questions, and communicate professionally with patients throughout their treatment.
Work closely with the doctor and clinical team to ensure patients have a smooth transition from diagnosis to treatment.
Stay organized and manage multiple priorities in a busy front-office environment.

Must-Haves:

1+ year of dental front-office experience, preferably with treatment coordination and insurance responsibilities.
Strong working knowledge of dental insurance, including PPOs, Medicaid, benefit breakdowns, and coordination of benefits.
Experience presenting treatment plans and discussing financial arrangements with patients.
Hands-on experience managing dental AR and outstanding patient/insurance balances.
Experience with insurance verification, claim submission, claim follow-up, and resolving outstanding claims.
Comfortable reviewing patient ledgers, treatment estimates, insurance payments, aging reports, and account balances.
Proficiency with Open Dental, or the ability to learn new software quickly.
Excellent attention to detail and strong organizational skills.
Rock-solid attendance, reliability, and work ethic.
Confident communication skills with the ability to discuss money and treatment without making patients feel pressured.
A natural ability to build trust with patients and teammates alike.
Ability to stay calm, positive, and professional in a busy environment.

What You'll Get:

$20–$28/hour, based on experience and skill.
Full-time hours.
A predictable schedule.
A small, supportive, independently owned practice where your work actually matters.
A drama-free, values-driven team that supports one another.
Real opportunity to grow as the practice continues expanding.
The opportunity to build genuine relationships with patients and make a difference in their dental experience.
A team that believes financial conversations should be handled with honesty, transparency, and compassion.

Who We're Looking For:
We're not looking for someone who simply wants to sit at a front desk.
We're looking for someone who can confidently navigate the financial and treatment side of dentistry while still keeping the patient experience at the center of everything they do.

You should be comfortable talking about treatment, insurance, money, and outstanding balances. You should notice the details, take ownership, follow through, and know how to get things done. Most importantly, you should be someone patients can trust.

If you're dependable, personable, organized, motivated, and genuinely enjoy helping people we'd love to meet you.

How to Apply (Read Carefully—We're Testing Your Attention to Detail):
Text the following to Samantha at 808-375-5748:

Your first & last name.
The position you're applying for (\"Treatment Coordinator\").
Your favorite ice cream flavor.
Your dream car. (Yes, really. The ice cream and car tell us you read the whole ad and follow directions.).

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