Dental Office Manager

Dental Experience Required

Key Responsibilities

• Lead and support the front- and back-office teams.
• Manage employee and patient schedules to keep the practice running efficiently.
• Recruit, hire, onboard, train, and coach team members.
• Set clear expectations and hold employees accountable to their job duties, checklists, and performance standards.
• Oversee treatment coordination, financial arrangements, and patient follow-up.
• Help patients understand recommended treatment, insurance estimates, payment options, and scheduling.
• Monitor collections, outstanding balances, schedule effectiveness, and other key practice metrics.
• Address patient concerns professionally and work toward appropriate solutions.
• Conduct productive team meetings and maintain clear communication throughout the practice.
• Encourage a fun, supportive, and positive workplace without sacrificing accountability.
• Maintain compliance with HIPAA, OSHA, and established office policies.
• Identify operational problems and implement practical solutions.
• Provide consistently excellent patient service.

Required Qualifications

• Previous dental office experience is required.
• Dental management or leadership experience is strongly preferred.
• Strong knowledge of dental terminology, insurance, scheduling, and treatment coordination.
• Experience with Open Dental practice-management software is strongly preferred.
• Excellent leadership, organization, communication, and problem-solving skills.
• Ability to have direct, respectful accountability conversations.
• Strong attention to detail and consistent follow-through.
• Comfortable discussing treatment costs and collecting patient payments.
• Able to manage competing priorities in a busy dental practice.
• Proactive, dependable, and personally accountable.

The Right Person for This Role